Returns and Exchange Policy

We hope you will be pleased with your purchase but if for any reason you would like to return it for a full refund then please return the product to us within 21 days in the box and/or re-sealable package in which it arrived. As long as the product is in an unworn and re-saleable condition we will refund the full cost excluding postage. Please return products to the following address:

Fig Cashmere
72 Church Street
Weybridge
Surrey
KT13 8DL
United Kingdom

This returns policy does not affect your statutory right to cancel but is separate and additional to your statutory right.

Notice of Your Statutory Right to Cancel You have the right to cancel the purchase of any item from the time it is ordered to within seven working days of delivery (starting the day after you receive the goods). This is a UK statutory right.

Should you exercise your statutory right to cancel the contract we will refund the price you have paid for the goods and standard delivery, but not an additional service provided by us, such as special packing or a special delivery service.

You are under a duty to take reasonable care of the goods, which means the goods must be unworn and undamaged. If the item is not in an "as new" condition and not in the same condition as delivered, this may affect your statutory right to cancel.

How to cancel

To cancel an order, please send a request to cancel the order in writing, by either e-mail or post, stating the reasons for your cancellation of the order or return.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or the item is faulty. If we do not receive the goods back from you, we may arrange for collection of the item from you and charge our cost of collection to you.

After cancellation of the order, we will refund the relevant part of the purchase price for that item to you as soon as possible after the return of the goods, and within a maximum period of 30 days from cancellation.

Refunds will be made by the same method of payment as the original payment. Fig Cashmere will not be responsible for any delays arising through the banking system in the crediting of refunds to cardholder accounts.

Warranty

Should there be a fault with the product we will replace it free of charge and refund the postage you incurred up to a maximum of £10.00. Wear and tear is not covered under this warranty.

Force majeure

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control.

Your undertakings and warranties

You warrant that the information given on your order form is complete and accurate.